Refund policy

At juntavila, we want your experience to remain exceptional from the moment you place your order until you receive and enjoy your piece.

Returns & Exchanges

All juntavila bags are eligible for return or exchange within 30 days of receiving your order, provided that the product:

Is in its original condition.
Has not been used, worn, or damaged.
Is returned in its original packaging.
Includes all items and accessories received with the order.

How to Request a Return or Exchange

To request a return or exchange, please contact us through WhatsApp or via the Contact Us page on our website.

Please include your:

Order number
Full name and contact details
Clear photos of the product, when required

Providing complete information will help us review your request more efficiently.

Damaged or Defective Products

If your order arrives with a manufacturing defect, damage, or is materially different from the product description shown on our website, please contact us as soon as possible and provide clear photos of the product.

Once the issue has been reviewed and confirmed, juntavila will cover the return shipping cost.

For returns or exchanges that are not related to a product defect, the applicable return and exchange conditions stated in this policy will apply.

Return & Exchange Processing

Return or exchange requests are reviewed within 3 business days.

Once a return or exchange is approved, the courier will arrange collection from the customer within approximately 3–5 business days, depending on the customer's location.

Refunds

If a refund is approved, the full applicable refund amount will be issued using the original payment method, or through another available method provided by the payment provider used for the order.

Refund processing times may vary depending on the payment provider and the customer's location.

Product Use & Expectations

juntavila is not responsible for any use, expectations, or intended purposes that are not specifically stated in the product description or specifications available on our website.

We recommend carefully reviewing the product details, specifications, and descriptions before completing your purchase.