Terms of service

Introduction

These Terms and Conditions govern the use of the juntavila website and all pages, services, and features associated with it.

By accessing the website, browsing its content, or placing an order through it, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the website.

juntavila reserves the right to update, modify, add, or remove any part of these Terms and Conditions when necessary. Any changes will become effective once published on the website. We recommend reviewing this page periodically to stay informed of any updates.

Use of the Website

Users must be at least 18 years old to place an order through the website, or must make a purchase with the consent and supervision of a parent or legal guardian, in accordance with applicable laws.

The website may only be used for lawful, personal, and legitimate purposes and in accordance with these Terms and Conditions and applicable laws.

You may not use the website in any manner that could damage, disable, interfere with, or disrupt the website, its services, or its systems. You may not attempt to gain unauthorized access to any part of the website, its systems, databases, or user information.

Website content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission from juntavila.

Product Information

juntavila makes every reasonable effort to ensure that product descriptions, images, specifications, availability, and prices displayed on the website are accurate and up to date.

However, occasional errors or inaccuracies may occur. juntavila reserves the right to correct errors, update information, modify product details, or change availability when necessary.

Product colors may appear slightly different depending on the customer's device, screen settings, or lighting conditions.

Orders & Pricing

Submitting an order through the website does not necessarily constitute final acceptance of the order.

juntavila reserves the right to accept, reject, cancel, or limit an order when necessary, including in cases involving pricing errors, product information errors, incorrect order details, unavailable products, suspected fraudulent activity, or other circumstances that may affect the validity of the order.

We may contact you to verify information related to your order, including your name, shipping address, phone number, or other necessary details.

If a clear pricing error occurs on the website, juntavila may correct the price and contact the customer before processing the order. Alternatively, the order may be cancelled and any payment already made may be refunded in accordance with applicable laws.

Prices displayed on the website are shown in the currency specified at checkout.

Payment

juntavila accepts the payment methods available at checkout.

Payment must be successfully completed through the available payment method before the order can be processed, unless another payment arrangement is explicitly offered by juntavila.

Shipping & Delivery

juntavila offers worldwide shipping.

Estimated delivery times are:

Within Egypt: 3–7 days.
Outside Egypt: 7–18 days.

Delivery times are estimates and may vary depending on the destination country, shipping carrier, customs clearance procedures, and local delivery conditions.

Customers are responsible for providing accurate and complete delivery information.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer. Such charges vary depending on the destination country's regulations.

For complete information, please refer to our Shipping & Delivery Policy.

Returns & Exchanges

juntavila offers returns and exchanges within 30 days of receiving the order, provided that the product is unused, in its original condition, and returned with its original packaging and all items included with the order.

If a product arrives with a defect, damage, or is materially different from the description provided on the product page, the customer should contact juntavila and provide clear photos of the product.

Once the issue is reviewed and confirmed, juntavila will cover the applicable return shipping cost.

All returns and exchanges are subject to the terms and conditions stated in our Returns & Exchanges Policy.

Intellectual Property

All intellectual property rights relating to the juntavila website and its content are owned by juntavila or used under appropriate rights or licenses.

This includes, but is not limited to:

The juntavila name and brand identity
Logos and trademarks
Product designs
Product photographs
Website text and descriptions
Graphics and visual elements
Videos and other media

No part of the website or its content may be copied, reproduced, modified, distributed, republished, or used for commercial purposes without prior written permission from juntavila.

User Submissions

If you submit a review, comment, suggestion, photograph, or other content to juntavila, you confirm that you have the right to submit such content and that it does not violate the rights of any third party.

By submitting content, you grant juntavila permission to use, display, or publish the submitted content for purposes related to the website, customer experience, marketing, or brand communication, where permitted by applicable law.

juntavila reserves the right to remove or refuse any content that it considers inappropriate, unlawful, misleading, offensive, or inconsistent with these Terms and Conditions.

External Links

The website may contain links to third-party websites, platforms, or services.

These links may be provided for convenience or additional information. juntavila does not control and is not responsible for the content, privacy policies, security, or practices of third-party websites.

Customers are encouraged to review the terms and privacy policies of any external website they visit.

Website Availability

juntavila aims to maintain the website and its services in an accessible and reliable manner. However, we cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.

Temporary interruptions may occur due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

Suspension or Termination

juntavila reserves the right to suspend or terminate access to the website where necessary if a user violates these Terms and Conditions, applicable laws, or uses the website in a way that may harm juntavila, its customers, or its services.

Suspension or termination will not affect any rights or obligations that arose before the termination date, including obligations relating to existing orders or payments.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws governing juntavila and its business operations.

Any dispute arising in connection with these Terms and Conditions shall be handled by the competent authorities and courts having jurisdiction under applicable law.